Privacy Policy
PRIVACY POLICY
INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER
1.1 We are pleased about your visit to our website and thank you for your interest in our services. Below, we inform you about the processing of your personal data when using our website. Personal data refers to all data that can personally identify you.
1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is the store name; the controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (for example orders or inquiries sent to the controller). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser bar.
COLLECTION OF DATA WHEN VISITING OUR WEBSITE
When using our website for informational purposes only, meaning if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary to display the website to you: the website visited, date and time of access, amount of data sent in bytes, source/reference from which you accessed the page, browser used, operating system used, and IP address used (possibly in anonymized form). Processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to retrospectively check the server log files if there are concrete indications of unlawful use.
COOKIES
To make your visit to our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some cookies are deleted after the browser session ends (session cookies). Other cookies remain on your device and allow us or our partners (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predefined period, which may vary depending on the cookie. Some cookies simplify the ordering process by storing settings (for example remembering the contents of a virtual shopping cart for a later visit). If personal data is also processed by certain cookies we use, processing is carried out either in accordance with Article 6(1)(b) GDPR for the performance of the contract or in accordance with Article 6(1)(f) GDPR to safeguard our legitimate interests in ensuring the optimal functionality of the website and a user-friendly and effective website experience.
We may work with advertising partners who help us make our online offer more interesting for you. In this case, cookies from partner companies (third-party cookies) are also stored on your hard drive when visiting our website. If we cooperate with such advertising partners, you will be informed separately below about the use of these cookies and the scope of the information collected.
Please note that you can configure your browser to inform you about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies in certain cases or generally. Each browser manages cookie settings differently. This is described in the help menu of each browser, which explains how to change your cookie settings.
Internet Explorer: https://support.microsoft.com/nl-nl/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/nl/kb/cookies-toestaan-en-weigeren
Chrome: https://support.google.com/chrome/answer/95647?hl=nl&hlrm=nl
Safari: https://support.apple.com/nl-nl/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please note that the functionality of our website may be limited if you do not accept cookies.
CONTACT
Personal data is collected when you contact us (for example via a contact form or email). The data collected in the context of a contact form can be seen in the respective form. This data is stored and used exclusively for the purpose of responding to your request or contacting you and for the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Article 6(1)(f) GDPR. If your contact aims to conclude a contract, the additional legal basis is Article 6(1)(b) GDPR. Your data will be deleted after final processing of your request, provided that it can be inferred from the circumstances that the relevant facts have been conclusively clarified and no statutory retention obligations prevent deletion.
PROCESSING OF DATA WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION
In accordance with Article 6(1)(b) GDPR, personal data is collected and processed when you provide it to us for contract execution or when opening a customer account. The collected data can be viewed in the respective input forms. Your customer account can be deleted at any time by sending a message to the address of the controller specified above. We store and use the data you provide for contract execution. After termination of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods expire unless you have expressly consented to further use of your data or legally permitted further use has been reserved by us.
USE OF YOUR DATA FOR DIRECT ADVERTISING
6.1 Subscription to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. The provision of additional data is voluntary and used to address you personally. We use the so-called double opt-in procedure for sending newsletters. This means that we will only send you an email newsletter if you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm by clicking on a corresponding link that you wish to receive newsletters in the future.
By clicking the confirmation link, you consent to the use of your personal data in accordance with Article 6(1)(a) GDPR. When registering for the newsletter, we store your IP address provided by your Internet Service Provider (ISP), as well as the date and time of registration, in order to trace possible misuse of your email address later. The data collected during registration is used exclusively for advertising purposes via the newsletter. You may unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller mentioned above. After unsubscribing, your email address will be deleted immediately from our mailing list unless you have expressly consented to further use of your data or we reserve the right to use data beyond what is legally permitted and about which we inform you in this declaration.
6.2 Sending email newsletters to existing customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers by email regarding goods or services similar to those you have already purchased. In this case, no separate consent is required from you. Data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Article 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send you emails. You have the right to object at any time to the use of your email address for advertising purposes by sending a message to the controller mentioned above. Only transmission costs according to the basic rates will be incurred. Upon receipt of your objection, the use of your email address for advertising purposes will cease immediately.
PROCESSING OF DATA FOR ORDER HANDLING
7.1 Personal data collected by us is passed on, within the framework of contract execution, to the transport company commissioned with delivery, insofar as this is necessary for the delivery of the goods. We pass your payment data on to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment handling. If payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Article 6(1)(b) GDPR.
7.2 Use of Payment Service Providers
PayPal
In the case of payment via PayPal, credit card via PayPal, direct debit via PayPal or — if offered — “purchase on invoice” or “payment by installments” via PayPal, we transmit your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), as part of the payment processing. The transmission takes place in accordance with Article 6(1)(b) GDPR and only insofar as it is necessary for payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or — if offered — “purchase on invoice” or “payment by installments” via PayPal. For this purpose, your payment data may be transmitted to credit agencies in accordance with Article 6(1)(f) GDPR, based on PayPal’s legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of payment default to decide whether to provide the relevant payment method. The credit report may contain probability values, known as score values. If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical and statistical method. The calculation of score values includes, among other things, but not exclusively, address data. Further information on data protection, including the credit agencies used, can be found in PayPal’s Privacy Policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You may object to this processing of your data at any time by sending a message to PayPal. However, PayPal may remain entitled to process your personal data if this is necessary for contractual payment processing.
SOFORT
If you select the “SOFORT” payment method, payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (“SOFORT”), to whom we transmit the information you provided during the ordering process, together with information about your order, in accordance with Article 6(1)(b) GDPR. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data is transmitted exclusively for the purpose of payment processing by the SOFORT payment service provider and only to the extent necessary. Further information about SOFORT’s data protection provisions can be found at: https://www.klarna.com/sofort/datenschutz
CONTACT DETAILS FOR REVIEW REMINDERS
Personal review reminder, not sent by a customer review system
We use your email address for a one-time reminder inviting you to submit a review of your order in the review system we use, provided that you have given us your express consent to do so during or after your order, in accordance with Article 6(1)(a) GDPR.
You may withdraw your consent at any time by sending a message to the controller.
USE OF SOCIAL MEDIA: SOCIAL PLUG-INS
9.1 Facebook Plugins with Shariff Solution
Additional customs clearance fees and/or import duties are not included in the price and are the responsibility of the customer.
Our website uses social plug-ins (“plug-ins”) from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”).
To better protect your data when visiting our website, these buttons are not fully integrated into the page as plug-ins, but only via an HTML link. This type of integration ensures that no connection to Facebook’s servers is established when opening a page of our website containing such buttons. When you click the button, a new browser window opens and calls up the Facebook page, where you can interact with the plug-ins, if applicable after entering your login details.
Facebook Inc., based in the United States, is certified under the EU-US “Privacy Shield” data protection agreement, ensuring compliance with the level of data protection applicable in the EU.
Information about the purpose and scope of data collection, as well as further processing and use of data by Facebook, your rights, and settings options to protect your privacy, can be found in Facebook’s Privacy Policy:
9.2 Google+ Plugins with Shariff Solution
Our website uses social plug-ins (“plug-ins”) from the Google+ social network, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
To better protect your data when visiting our website, these buttons are not fully integrated into the page as plug-ins, but only via an HTML link. This type of integration ensures that no connection to Google+ servers is established when opening a page of our website containing such buttons. When you click the button, a new browser window opens and calls up the Google+ page, where you can interact with the plug-ins, if applicable after entering your login details.
Google LLC, based in the United States, is certified under the EU-US “Privacy Shield” data protection agreement, ensuring compliance with the level of data protection applicable in the EU.
Information about the purpose and scope of data collection, as well as further processing and use of data by Google, your rights, and settings options to protect your privacy, can be found in Google’s Privacy Policy: https://www.google.com/intl/de/policies/privacy/
9.3 Instagram Plug-in with Shariff Solution
Our website uses social plug-ins (“plug-ins”) from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”).
To better protect your data when visiting our website, these buttons are not fully integrated into the page as plug-ins, but only via an HTML link. This type of integration ensures that no connection to Instagram’s servers is established when opening a page of our website containing such buttons. When you click the button, a new browser window opens and calls up the Instagram page, where you can interact with the plug-ins, if applicable after entering your login details.
Instagram LLC, based in the United States, is certified under the EU-US “Privacy Shield” data protection agreement, ensuring compliance with the level of data protection applicable in the EU.
Information about the purpose and scope of data collection, as well as further processing and use of data by Instagram, your rights, and settings options to protect your privacy, can be found in Instagram’s Privacy Policy: https://help.instagram.com/155833707900388/
ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google from the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”).
DoubleClick uses cookies to display ads that are relevant to users, improve campaign performance reports, or prevent a user from seeing the same ads multiple times. Google uses a cookie ID to track which ads are displayed in which browser and can therefore prevent them from being shown multiple times. Processing is based on our legitimate interest in optimal marketing of our website in accordance with Article 6(1)(f) GDPR.
In addition, DoubleClick may use cookie IDs to record so-called conversions related to ad requests. This occurs, for example, when a user sees a DoubleClick ad and later visits the advertiser’s website with the same browser and makes a purchase there. According to Google, DoubleClick cookies do not contain personal information.
Due to the use of this marketing tool, your browser automatically establishes a direct connection with Google’s server. We have no influence over the scope and further use of the data collected by Google through this tool and therefore inform you according to our level of knowledge: through the integration of DoubleClick, Google receives the information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate the visit with your account. Even if you are not registered or logged in, it is possible that the provider may obtain and store your IP address.
If you wish to object to this tracking procedure, you can disable conversion tracking cookies by configuring your browser to block cookies from the domain www.googleadservices.com, https://www.google.de/settings/ads, although this setting will be deleted if you delete your cookies. You can also obtain information about cookie settings from the Digital Advertising Alliance at www.aboutads.info and adjust your settings there. Finally, you can configure your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude them generally. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the United States, is certified under the EU-US “Privacy Shield” data protection agreement.
Further information can be found in Google’s Privacy Policy: https://www.google.de/policies/privacy/
10.2 Use of Google AdWords Conversion Tracking
This website uses the online advertising program “Google AdWords” and, as part of this, conversion tracking by Google LLC. We use Google AdWords to draw attention to our offers through advertisements on external websites. Based on advertising campaign data, we can determine the success of individual advertising measures.
The conversion tracking cookie is placed when a user clicks on an AdWords ad. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages and the cookie has not expired, Google and we can recognize that the user clicked on the ad.
The collected information is used to create conversion statistics. AdWords customers do not receive any information that personally identifies users.
You can disable this tracking through your browser settings.
WEB ANALYTICS SERVICES
Google Universal Analytics
This website uses Google Analytics. The information generated by the cookie is usually transferred to a Google server in the United States and stored there.
This website uses Google Analytics with IP anonymization (“_anonymizeIp()”). The IP address is shortened within the EU.
Google uses this information to analyze website usage and create reports.
You can prevent collection via a plug-in: https://tools.google.com/dlpage/gaoptout
RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING
Facebook Custom Audience via Pixel Method
This website uses the “Facebook Pixel”.
The data collected is anonymous to us but may be linked to your profile by Facebook.
Processing only takes place with consent under Article 6(1)(a) GDPR.
You can disable cookies via www.aboutads.info/choices/
Google AdWords Remarketing
Use of cookies for personalized advertising.
Legal basis: Article 6(1)(f) GDPR.
RIGHTS OF THE DATA SUBJECT
13.1 You have the following rights:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to information (Art. 19 GDPR)
Right to data portability (Art. 20 GDPR)
Right to withdraw your consent (Art. 7 GDPR)
Right to lodge a complaint (Art. 77 GDPR)
13.2 Right to Object
You may object at any time to processing based on legitimate interest.
In the case of direct marketing, you may object at any time.
14. DATA RETENTION PERIOD
The retention period depends on legal obligations. After expiry, the data is deleted unless contractual necessity or legitimate interest requires otherwise.